Privacy Policy

Last updated: 19 September 2026

Who we are and our role as data controller

spotlineko operates this website as the data controller under UK GDPR and the Data Protection Act 2018. We are responsible for deciding how and why your personal data is processed when you visit our site or use our services related to professional video operations, live signal management, content distribution, camera work and high-quality media feeds for broadcasting.

Who this notice applies to

This privacy policy covers all visitors to the site, including prospective clients, suppliers, journalists, broadcasters and any other individuals who interact with us through the contact form, cookie banner or other site features. It does not cover third-party websites linked from our pages.

Categories of personal data we collect and their sources

We collect contact details such as name, email address and organisation when you submit the contact form. Usage data including IP address, browser type, pages visited and referring sites is obtained automatically via server logs and analytics tools. We do not collect special category data unless you voluntarily provide it in a message. Data comes directly from you or from your device.

Purposes of processing and legal bases

We process contact data to respond to enquiries under the legal basis of legitimate interests and, where applicable, consent. Usage data supports site security, performance improvement and basic analytics under legitimate interests. Cookie preferences are stored to comply with PECR consent requirements. We never process data for direct marketing without explicit consent.

Whether providing data is mandatory

Supplying contact information through the form is voluntary. If you choose not to provide it we cannot respond to your enquiry. Browsing the site without accepting optional cookies is possible, though some analytics features may be limited.

Cookies and similar technologies

We use essential cookies for site functionality and optional analytics cookies. Full details, including how to manage preferences, are set out in our separate Cookie Policy which is accessible via the site-wide cookie banner.

Processors, recipients and legal disclosures

We share data with trusted service providers such as hosting companies, email delivery platforms and analytics providers under appropriate contracts. We may disclose information if required by law, court order or to protect our legal rights.

International transfers

Some processors may be located outside the UK. Where transfers occur we rely on UK adequacy regulations or standard contractual clauses approved by the Information Commissioner’s Office to ensure equivalent protection.

Retention periods

Contact form submissions are retained for up to two years after the last correspondence to allow follow-up and record keeping. Server logs are kept for twelve months. Cookie consent records are stored for the duration specified in the Cookie Policy.

Security and data minimisation

We apply technical measures including encryption in transit, access controls and regular security reviews. We collect only the data necessary for the stated purposes and delete or anonymise information once it is no longer required.

Your data subject rights

You have the right to access, rectify, erase, restrict processing, data portability and object to processing. To exercise these rights please contact us using the details on our Contacts page or email [email protected].

Withdrawing consent and objecting to marketing

Where processing relies on consent you may withdraw it at any time by updating your cookie preferences or contacting us. You have an absolute right to object to direct marketing.

Right to complain

If you are unsatisfied with our response you may lodge a complaint with the Information Commissioner’s Office, the UK supervisory authority, via their website or by post to their office in Wilmslow.

Children and age restrictions

Our services are intended for professional users aged 18 and over. We do not knowingly collect personal data from children under 18.

Automated decision-making and profiling

We do not engage in automated decision-making or profiling that produces legal or significant effects on individuals.

Changes to this policy

We may update this policy from time to time. The current version will always be posted on this page with the last updated date shown at the top. Continued use of the site after changes constitutes acceptance of the revised policy.