Payment and Refund Policy

Last updated: 19 September 2026.

Scope of the Policy and the Products or Services It Covers

This Payment and Refund Policy applies to all purchases of courses, training modules, subscriptions, live signal management workshops, content distribution tutorials and related digital services offered through spotlineko. It governs transactions involving professional video operation materials, camera work instruction and high-quality feed creation resources for news and broadcasting professionals. The policy covers both one-time course purchases and recurring access subscriptions. It does not extend to third-party services or physical goods unless explicitly stated in your order confirmation.

Prices, Currencies, Taxes and Any Additional Charges

All prices are displayed in British Pounds Sterling (GBP) unless otherwise indicated at checkout. Prices include value added tax (VAT) at the prevailing UK rate where applicable. Additional charges may apply for premium support packages, extended access periods or customised live sessions. Any such extras are clearly shown before payment authorisation. Currency conversion fees charged by your card issuer remain your responsibility and are not included in the displayed price.

Accepted Payment Methods, Payment Authorisation and Payment Security

We accept major credit and debit cards, bank transfers and approved digital wallets. Payment is authorised immediately upon order submission. All transactions are processed through secure, PCI-DSS compliant gateways that encrypt your financial data. Authorisation does not guarantee acceptance; we reserve the right to decline any order due to suspected fraud, stock limitations on live events or technical errors.

Order, Booking or Service Confirmation and When a Contract Is Formed

A contract is formed only when we send an order confirmation email containing your access details or booking reference. Until that point, your order constitutes an offer that we may accept or reject. For live sessions, confirmation includes the scheduled date and access link. Digital course access is granted instantly upon successful payment and confirmation.

Cancellation Rights and Applicable Cancellation Periods

Under the Consumer Contracts Regulations you have 14 days from the date of confirmation to cancel most purchases. For digital content, the right to cancel ends once you begin downloading or streaming the material and acknowledge this loss of rights. Subscriptions may be cancelled at any time but refunds are limited to the unused portion after the cooling-off period, subject to the exclusions below.

Refund Eligibility, Exclusions and Non-Refundable Items or Services

Refunds are available for courses that have not been accessed, live sessions cancelled by us, or duplicate payments. Non-refundable items include partially completed digital modules, promotional bundles, customised live signal workshops and any content downloaded or streamed. Refunds are not granted for change of mind after access has begun or for failure to meet personal technical requirements.

The Step-by-Step Procedure and Information Required to Request a Refund

To request a refund, email [email protected] with your order number, full name, contact telephone number if available, and a clear statement of the reason. Include any relevant screenshots or error messages. Requests must be submitted within the applicable time limits. We acknowledge receipt within two working days and may ask for additional verification.

Inspection, Approval, Rejection and Notification of the Refund Decision

Our team inspects each request against the eligibility criteria within ten working days. You receive written notification of approval or rejection together with reasons if refused. Approved refunds are processed without further action on your part. Rejected requests may be appealed once with supplementary evidence.

Refund Method, Processing Time and When Funds Should Reach the Customer

Refunds are issued to the original payment method. Processing takes up to fourteen days from approval, although most card refunds appear within five to seven working days. Bank transfers may take longer depending on your institution. You are notified by email when the refund has been initiated.

Special Rules for Digital Content, Subscriptions, Services or Promotional Offers

Digital courses and live signal management content are supplied immediately; by accessing them you waive the 14-day cooling-off period. Subscriptions auto-renew unless cancelled before the renewal date. Promotional offers are non-refundable once redeemed and may have separate expiry rules stated at purchase.

Failed Payments, Duplicate Charges, Chargebacks and Suspected Fraud

Failed payments must be resolved within seven days or the order is cancelled. Duplicate charges are refunded automatically upon detection. Chargebacks are investigated and may result in suspension of access pending resolution. Suspected fraudulent activity leads to immediate order cancellation and reporting to relevant authorities where required.

Mandatory Consumer Rights in the United Kingdom That the Policy Cannot Exclude

Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015, UK GDPR, Data Protection Act 2018 or Payment Services Regulations. You remain entitled to services of satisfactory quality, as described and fit for purpose. Any attempt to limit these rights is void.

Contact Route, Policy Changes and Last-Updated Date

For questions about this policy contact us via the form on our Contacts page or email [email protected]. We may update the policy to reflect legal changes; the current version date appears at the top of this page. Continued use of the site after changes constitutes acceptance of the revised terms.